Photo Credit: Judith Josephs / City of Summit
Home-improvement and DIY projects are all the rage on television. Websites like Etsy are filled with great ideas, from weddings to home décor. But perhaps you didn’t embrace that same “lots for less” attitude when it came to your family aquatic facility.
Is your aquatic center starting to show its age while the capital budget is hitting an all-time low? Can the center use a facelift, but you just can’t afford a new attraction? Are the decision-makers OK with being “good enough”? Would you like to infuse some energy without a financial hemorrhage? Some subtle changes will go a long way with guests, and help to keep a facility viable, exciting, and attractive.
The first step in an affordable makeover is to “think small.” Staff members’ usual reaction to improving an aquatic facility is to “think big.” Adding an attraction, expanding a concession, or creating a new themed area may be among the suggestions at the annual staff meeting. Then the financial reality sets in! But, most customer-service complaints arise from some of the smaller issues, like cleanliness and ease of use. So, start thinking small to get big changes from some minimal budgets. Even the smallest of improvements can improve the perceptions of members and guests.