Photo Credit: Courtesy of MIZZOUREC
Most facility operators have dealt with angry and frustrated patrons, and it is no different at the Student Recreation Complex and Mizzou Aquatic Center at the University of Missouri. Approximately 6,000 of the 30,000 student members and nearly 2,000 non-student members utilize the facilities each day, and it is sometimes a struggle to balance space needs, preventive maintenance, emergency maintenance and special events. Despite the effort to accommodate all of the different schedules, we continue to receive comments from members that sometimes make us shake our heads:
- “I never would have purchased a membership if I had known the pool would be unavailable during meets.”
- “Why couldn’t this work be done during a slow time when students aren’t around?”