Photo Credit: DNC Parks & Resorts at Yosemite, Inc.
Yosemite National Park, known for majestic scenery featuring breath-taking waterfalls, deep valleys, and high mountain peaks, spans nearly 1,200 square miles in California’s High Sierra region. First protected in 1864, the park continues to serve as a haven for fishing, hiking, biking, camping, and more. Because the four-million people who visit annually come to enjoy this national treasure, maintenance is a high priority and a job taken seriously by the park’s authorized concessioner, Delaware North Companies (DNC) Parks & Resorts. DNC has complete responsibility for ongoing maintenance and management of the park’s lodging, dining, guest recreation, and transportation.
Yosemite features over 1,000 buildings, bridges, lodging, and camping facilities that are maintained to the highest standards of the National Park Service. This includes over 250 miles of paved and graded roads, along with 1,000 miles of trails. Yosemite is the size of Rhode Island, which means that assets are spread throughout the vast expanse of the park. All maintenance activity has to be tracked, reported, and managed.
Upgrading Technology
Initially, DNC relied on a manual system to handle the park’s maintenance. But it quickly proved to be cumbersome, time-consuming, and limiting. Recognizing the need for a software system capable of capturing information, planning and analyzing data, and reporting on maintenance activity, DNC chose a computerized maintenance management system/enterprise asset management (CMMS/EAM) vendor as a solution.