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Do these issues sound like those you tackle daily: encouraging staff morale, leading engaging meetings, dealing with a high number of part-time workers and staff turnover, and delivering first-class customer service? However, unlike many non-recreation businesses, we have unique needs, such as staffing in high-risk areas like aquatics and the outdoors, managing a high percentage of young part-time staff, and seeking out a constant stream of enthusiastic and passionate teachers to lead programs.
One proven strategy for improving in these areas is developing leaders within the organization from bottom to top. Great leadership does many things:
- Helps build a cohesive staff culture