Photo Credit: © Mrsash174 | Dreamstime.com
Even now, after 39 years on this planet--the last 12 spent running a small business--I am surprised by the sometimes strong, bordering on vulgar, responses I get to what seem like straight-forward, common-sense situations.
One battle we used to have here was the regular request to send large quantities of back issues to various parts of the world as quickly as possible at our expense. When we tried to explain there was a charge for each copy, we sometimes got unprintable responses.
I would try to listen patiently and then ask them what they would do if I called them and demanded they send me their product for free?