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The phone rang as it has a habit of doing during the work day. When I answered, I was greeted with a fairly strident voice apologizing for what he was about to say.
Now, I’m not sure about you, but I don’t have many upbeat conversations that start that way. I had a pretty good idea where this one was headed.
The caller, a regular PRB reader, went on to detail how our fact-checking department had dropped the ball on an article we ran late in 2009 and how this type of problem could have been avoided if we ran our fact-checking department the way The New York Times ran theirs.